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SmartBuy - What is it?

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The Woermann SmartBuy loyalty system is your way to get cash discounts in the form of SmartBuy points for your purchase at any Woermann Supermarket or Cash & Carry Wholesaler.

Points which you can use for discount on your future purchases

Special offers exclusive to SmartBuy members

Entry in competitions without having to fill-in any forms

Promotional information from time-to-time

Cardholder FAQs:

What is the value of 1 point?

  • 1 point equals 1 cent. Example: 1095 points = N$10.95

How do I get started?

  • You can register at any Woermann branch. The manager or supervisor will assist you.

You will need the following to register:​​

  • Full name and surname

  • Mobile number

  • Home address

How long do I have to wait until my card is active?

  • The card is instantly active after you have registered.

How do I know how many points I have on my card?

What happens when the system is offline?

  • The system will still capture your purchase and process it once the system is back online.

Do I get my points immediately after a transaction?

  • No. The points can take up to 24 hours the be processed. These points can then be viewed on the system, but are only made available once per month, being the 15th of each month.

Will the points expire if I don't use it?

  • Yes. The points expire on 31 May every year. Registered members will receive a message reminding them to use the points before the expiry date.

What happens if I loose my card?

  • You should contact your nearest branch manager or the SmartBuy support line immediately in order for us to stop your card. A new card can be issued for N$25.00 each.

  • The N$25.00 will be deducted from your points balance.

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